Terms of purchase

General terms and conditions

Welcome to petiteluxuryclothing.com ("Website"). The Website is operated by Bensons Group s.r.o, a company registered in Slovakia, located at 94301 Štúrovo, Hlavná 22 ("we," "us," or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with any part of these Terms, please refrain from using our Website.

1. General Information

Operator: Bensons Group s.r.o
Registered Address: Hlavná 22, 94301 Štúrovo, Slovakia
Company ID: 54643481
Contact Email: [email protected]

2. Eligibility

By using our Website, you confirm that:

You are at least 18 years old or have the legal capacity to form a binding contract in your jurisdiction.
All information you provide is accurate, complete, and current.

3. Products and Pricing

Product Descriptions: We strive to ensure that all product descriptions, images, and pricing information are accurate. However, minor errors may occur. Colors and images may appear slightly different depending on your device settings.
Pricing: All prices listed on the Website are in EUR and include applicable taxes unless stated otherwise. Shipping costs are calculated at checkout and depend on your location and order details.
Availability: We reserve the right to modify or discontinue products without notice. If a product you ordered is unavailable, we will notify you and provide alternatives or issue a refund.

4. Orders

Order Confirmation: Once your order is placed, you will receive an email confirming the order details. This email does not constitute acceptance of your order. We reserve the right to cancel or limit any order for any reason, including suspected fraud or errors in pricing or stock availability.
Payment: We accept payments via Bankkártya, PayPal. By submitting payment information, you confirm that you have the legal right to use the selected payment method.
Cancellations: You may cancel your order before it has been shipped by contacting us at [email protected]. Once shipped, cancellations are no longer possible.

5. Shipping and Delivery

Shipping Times: Estimated shipping times will be provided at checkout. While we strive to meet these timelines, delays may occur due to circumstances beyond our control.
Shipping Costs: Shipping fees vary based on location and order weight and will be calculated during checkout.
Customs and Duties: International orders may be subject to customs duties or import taxes. These are the responsibility of the customer.

6. Returns and Refunds

Returns: Customers may return items within 14 days of receipt for a refund or exchange, provided the items are unworn, unwashed, and in their original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Refunds: Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
How to Initiate a Return: To request a return, please contact us at [email protected] with your order number and reason for the return.

7. Intellectual Property

All content on this Website, including text, images, logos, and graphics, is the intellectual property of Bensons Group s.r.o or its licensors. You may not reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Bensons Group s.r.o shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Website, including but not limited to loss of data, profits, or business interruption.

9. Governing Law

These Terms are governed by the laws of Slovakia. Any disputes arising out of or related to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Slovakia.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Continued use of the Website constitutes acceptance of the updated Terms.

11. Contact Information

If you have any questions about these Terms, please contact us:

Email: [email protected]

Privacy Policy

At petiteluxuryclothing.com ("Website"), operated by Bensons Group s.r.o ("we," "us," or "our"), protecting your privacy is of utmost importance. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

Company Name: Bensons Group s.r.o
Registered Address: Hlavná 22, 94301 Štúrovo, Slovakia
Company ID: 54643481
Contact Email: [email protected]

2. What Data We Collect

We may collect the following categories of personal data:

Identity Data: Name, title, username or similar identifiers.
Contact Data: Billing address, shipping address, email address, and phone number.
Transaction Data: Details of purchases and payments made on our Website.
Technical Data: IP address, browser type, operating system, and other technology details from devices used to access our Website.
Usage Data: Information on how you use our Website and services.
Marketing and Communication Data: Preferences for receiving marketing from us.

3. How We Use Your Data

We use your personal data for the following purposes:

Order Processing: To process and deliver your orders, including payments, shipping, and returns.
Customer Support: To respond to your inquiries and provide assistance.
Marketing: To send promotional emails, newsletters, or offers (if you have opted in).
Legal Compliance: To comply with legal obligations, such as tax reporting or fraud prevention.
Website Optimization: To improve our Website’s functionality and user experience.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual Necessity: To fulfill our contract with you (e.g., processing orders).
Legitimate Interests: For fraud prevention, improving services, and marketing (when balanced with your rights).
Consent: When you opt-in to receive marketing communications.
Legal Obligation: To comply with legal or regulatory requirements.

5. Data Sharing

We may share your personal data with:

Service Providers: Third-party companies that help us operate our Website (e.g., payment processors, delivery services).
Legal Authorities: When required by law or for legal claims.
Analytics Providers: To analyze Website usage and improve performance.

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. For example:

Order data: Retained for [Insert Time, e.g., 5 years] for tax and accounting purposes.
Marketing data: Retained until you opt out or withdraw your consent.

7. Your GDPR Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Erasure: Request deletion of your data when it’s no longer needed.
Restriction: Request limited processing of your data.
Portability: Request a copy of your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests or for marketing purposes.
Withdrawal of Consent: Withdraw your consent for processing, where applicable.

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These include:

SSL encryption for secure data transmission.
Restricted access to personal data.
Regular security audits and updates.

9. Cookies and Tracking Technologies

Our Website uses cookies to enhance your browsing experience and analyze usage. You can manage your cookie preferences through your browser settings. For more details, refer to our [Cookie Policy].

10. International Data Transfers

As our operations are based in Slovakia, your personal data is processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate protection through standard contractual clauses or equivalent safeguards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website indicates your acceptance of the updated terms.

12. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email: [email protected]